The Lundhags Boot Warranty covers material and manufacturing defects, which means that Lundhags repairs or replaces the defect boot free of charge. The warranty is valid from the original purchasing date and only for the original customer. It cannot be transferred.
The Lundhags Boot Warranty applies to boots that have been used under the intended conditions and have been treated and cared for according to the instructions (http://lundhags.se/take-care-of-your-investment/). If the damage has been caused by mishandling, excessive wear, negligence or an accident, the warranty cannot be claimed.
The complaint must be made within a reasonable time (max. 3 months) after detecting the defect. If the buyer does not make such a complaint, even though the defect was detected or should have been detected, the buyer loses the right to invoke this claim. The same applies if the buyer has increased the damage.
Contact us in case you have questions regarding warranty and repair.
When you send your boots to our shoemaker’s workshop in Järpen, they need to be dry and clean.
LundhagsSkomakarna AB Atlantvägen 1
830 05 Järpen, Sweden
For repairs, the customer pays for shipping and is responsible for the goods during shipping. Lundhags pays for return shipping if repair costs exceed 1000 SEK.
For warranty cases, Lundhags pays the shipping costs.
What happens next?
After we have received the returned boot, our shoemakers inspect the product and decide whether Lundhags Boot Warranty applies and what measures are to be taken. The decision is communicated to the customer.
As Lundhags boots are shell boots, it is often possible - and even comparatively easy - to repair a boot. If it is not possible to repair the boot, we will replace it with a new. If the defect boot is no longer in production, the customer will receive an equivalent boot.
If the warranty does not apply
If the damage of your boot is not covered by Lundhags Boot Warranty, we will nevertheless always try to help you. Our shoemakers in Järpenwill look at all damaged Lundhags boots. And if possible, we will repair them for an affordable price.